There are times when we plan things to happen in a certain way and they don't. Sometimes emergencies come up and take priority when we go somewhere and out appointment time can't be met. We can freak out or get frustrated. We can raise our voice and demand service. We can have a script in our head and put it into action. What do you do when things don't go as planned? How do you react? How do stay calm to get what you need?
On Friday, Sept. 4, noon PT/3 p.m. ET/8 p.m. UK we will discuss some possible things you can say and do when you feel like you are ready to lose control. Come join the discussion if you have experiences or suggestions to share.
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